I design digital systems and AI-enabled products that stay human under pressure.
I focus on clarity, interconnection, and care. Especially when complexity, risk, or uncertainty are involved.
Most systems work when everything goes right. AI systems have to work when things don’t.
Current Project
Emote
A behavioral framework for AI and trust-sensitive systems.
Patterns
Named playbooks for fragile moments: ambiguity, consent, repair, and escalation when limits are reached.
The “what” of trustworthy behavior.
Tokens
Small, portable behavior commitments you can reuse everywhere, across AI prompts and UI.
The “how” that stays consistent.
Your stack
Emote doesn’t replace your tools. It aligns behavior across prompts, UI, support, and policy.
Same language. Same intent.
Emote explores how AI-powered systems should behave in moments of confusion, consent, and repair. It translates emotional research insights into reusable patterns and behavioral tokens that guide how AI responds, escalates, and recovers when uncertainty is high.
This work is ongoing.
Selected Work
Systems that prioritize clarity, trust, and accessibility
A selection of projects where human judgment mattered more than novelty.
Simplifying Provider Credentialing
Reducing cognitive load in a high-stakes workflow where accuracy, compliance, and speed all compete.
Vermont Resilience Planning Tool
Helping communities make sense of climate uncertainty through maps, data, and shared decision-making.
Testimonials
Kind words from colleagues
A few notes from people I’ve partnered with across research, systems design, and high-stakes delivery.
Jessica Dowling Hammer
Sr. Director of User Experience · symplr
Roger is a community builder and connector. Among all his talents as a UX Researcher and Designer, his true superpower is making people feel seen, heard, and comfortable.
Judy Summersgill
User Experience Research Manager · symplr
I can enthusiastically offer my highest recommendation for Roger, who was an exceptional member of our UX research team at symplr. We lost him during a broad corporate reorganization, and if I had an opening, I would hire him back in a heartbeat.
Joel Gabiola
Staff UX Strategy Lead · symplr
I had the pleasure of working with Roger on several high-impact projects, and he is one of the most insightful and strategic UX researchers I’ve collaborated with. His ability to uncover deep user insights and translate them into actionable design recommendations is truly remarkable.
Jen Fox
Product Design Manager · Limble
Roger is a rare blend of sharp design thinking, fearless feedback, and a true gift for facilitation. As a designer on my team, he had an exceptional eye for detail and wasn’t afraid to challenge ideas, pushing us toward more thoughtful and innovative solutions.
Sarah Sarver
Senior UX Interaction Designer · symplr
I had the privilege of working with Roger for over four years, and he is truly exceptional. His presentation skills are unparalleled—crafted with precision, empathy, and a gift for storytelling. He advocates for users with the conviction of someone who deeply understands their needs.
If you’re building AI-powered products and want them to behave with care, clarity, and accountability, I’d love to talk.